Shipping policy

Thank you for shopping with Softeya. As a provider of digital software products, our “shipping” process is fast and fully electronic. Please read our policy below for details on delivery and access.

1. Digital Delivery Only

All products sold on softeya.myshopify.com are digital software products. We do not ship any physical items.

2. Delivery Method

  • After successful payment, your software will be delivered via:
    • Instant download link, or
    • Email containing the product file, license key, or activation instructions

3. Delivery Time

  • Most orders are processed instantly after payment confirmation.
  • In some cases, delivery may take up to 24 hours due to payment verification or technical issues.

4. Order Confirmation

Once your purchase is complete, you will receive a confirmation email at the email address provided during checkout. This email will include:

  • Your order details
  • Download instructions or access link
  • License key (if applicable)

5. Delayed or Missing Delivery

If you do not receive your product within the expected timeframe:

  • Check your spam/junk folder
  • Ensure your email address was entered correctly at checkout
  • Contact us at info.kitchura@gmail.com with your order details

We will respond as quickly as possible to resolve the issue.

6. Download Issues

If you experience problems downloading or accessing your software:

We will assist you promptly.

7. Incorrect Email Address

Softeya is not responsible for delivery issues caused by incorrect email addresses entered during checkout. Please ensure your details are accurate before completing your order.

8. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.