Refund policy

Thank you for shopping with Softeya! We strive to provide the best software and customer service. However, if you're not satisfied with your purchase, we want to make it right. Please read our refund policy below:

1. Eligibility for Refunds

• Our software products are non-refundable once purchased. This is due to the nature of digital goods which, once downloaded or activated, cannot be returned.

2. Exceptions

• If there is a technical issue that prevents the software from functioning as advertised, we will work with you to resolve the problem, which may include a replacement or fix.
• If you encounter any bugs or errors, please contact our support team at info.kitchura@gmail.com with a detailed description of the issue, and we will try to fix the problem within a reasonable timeframe.

3. Support and Troubleshooting

• We offer customer support for all our products. If you face any difficulties, reach out to us at info.kitchura@gmail.com. Our support team is available Monday to Friday, from 9 AM to 5 PM (UTC).

4. How to Request a Refund (if applicable)

• If you believe you're eligible for a refund or wish to inquire about an issue, please contact us at info.kitchura@gmail.com with the following details:
  • Your order number
  • A description of the issue you're experiencing
  • Any relevant screenshots or error messages

We will evaluate your request and get back to you within 7 business days.

5. Late or Missing Refunds

• If you've received a refund confirmation but haven’t yet received the refund in your account, please contact us at info.kitchura@gmail.com. Refunds may take several business days to process through your payment provider.

6. Changes to Our Refund Policy

• Softeya reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page with an updated date at the bottom.

Thank you for understanding!